State Farm® Insurance Agent John Moody

"Hi, Kristen! Thank you for the praise for Billy! He is a vital part of the team and we value how much he cares about all our customers. Thank you for giving us the chance to help you with your car insurance needs. And… thank you for being the BEST part of State Farm!"

"Rosalind, thank you for your wonderful review! I'm glad Matt was able to assist you with your coverages and provide a professional and pleasant experience. We appreciate your feedback and look forward to helping you with any future needs. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Thank you, Marielle! I'm glad to know that our team's prompt responses and guidance have been helpful to you. Your support means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out anytime!"

"Thank you so much, Christina! I'm glad we could assist you in setting up everything you needed and securing a great deal. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Amari-EL, for your wonderful feedback! I'm so happy to know that you found the service professional and efficient. It's great to hear that you're considering us for your future insurance needs. If you have any questions or need assistance, feel free to reach out anytime. Looking forward to helping you again!"

"Thank you, Elena! I'm truly happy to know that you've had such a positive experience with our office over the years. It's wonderful to hear that our explanations and service have met your needs across various insurance policies. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"

"Pedro, thank you so much for your wonderful review! I'm happy to know that updating your insurance was a smooth experience. It’s great to hear that you felt confident and well-informed throughout the process. Your recommendation means a lot to us. If you have any future questions or need further assistance, don’t hesitate to reach out. We're always here to help!"

"Matt, I appreciate all feedback, even when it is completely inaccurate like yours. Please allow me to set the record straight with the facts of what recently happened during the Home Insurance application process on the new home you recently purchased. Your wife contacted our office on 10/08/2024 to get a quote on a new home you where purchasing that was set to close on 10/25/2024. She spoke with Tiffany in my office, and they worked up a quote for the insurance on the new house. During this quoting process your wife told Tiffany that the roof was the original roof for the house when it was built in 1999 and that it was an Architectural Shingle. Our office submitted the application based on the information your wife gave to Tiffany about the makeup of the home. Underwriting requested a survey of the property be done during the application process which is a standard practice of all reputable home insurance companies. On 10/25/2024 our office received notification that underwriting was going to deny the application because the underwriting survey found that the roof shingle was an obsolete roofing material called Horizon/T-Lock Shingle and that if you had a claim on the roof, we would not be able to repair it with the same material because it is no longer manufactured. That same day Tiffany, immediately called your wife and left her a voicemail about this and she also sent your wife an email explaining underwritings decision. Your wife replied back to the email stating that you would be replacing the roof as soon as possible. We verified with underwriting and told your wife that we needed proof of the roof replacement before the policy would cancel on 11/24/2024. This communication all took place on 10/25/2024. The next communication we received from you, or your wife was 10 business days later on 11/11/2024 when your wife emailed Tiffany a copy of the work order for your roof replacement from the roofing company you choose to do the work. Tiffany reiterated to your wife at that time that we need proof of the roof replacement before the coverage was set to end on 11/24/2024. The next communication we received from you, or your wife was on 11/19/2024 informing us that the roofing company would not be doing the replacement of your roof until 12/04/2024. Again, at that time, Tiffany reiterated to your wife that coverage would terminate on the house on 11/24/2024 if we had not received proof of the roof replacement. Your wife demanded that we extend the deadline, or you would take your business elsewhere. Tiffany correctly informed her that we could not extend the cancel date past 11/24/2024. On 11/21/2024 you called into our office and left a message requesting that I call you back, which I did promptly. During that conversation where I was trying to be empathetic towards you all I received in return from you were insults and foul language directed at me and my staff. Because of the unprofessional manner in which you spoke with me at that time I informed you that if you did keep your insurance with State Farm (you said multiple times that you were going to cancel and go to another company) that I would ask you to find a different Agent to service your policies. Even after that communication I personally reached out to the roofing company and got a copy of the receipt of an initial down payment you made on the new roof. I turned that receipt into State Farm underwriting, and they agreed to give you an extension on the coverage until the roof replacement was done. I called you personally on 11/22/2024 and informed you of what I had been able to do to get you an extension on the cancel date. Then on 11/26/2024 your wife called in and cancelled your Home & Auto insurance with State Farm. Again, I will say one more time that I am sorry about the frustration that this situation caused you, but neither my office nor State Farm put you in that situation. Have a Merry Christmas and Happy New Year! "

"Thank you, Marcia, for the 5-star rating! I am glad you had a positive experience with our insurance services. We are grateful for your kind words and look forward to assisting you in the future. John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Jon, thank you for your wonderful review! I'm glad to know you had an excellent experience with our customer service and the services provided. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Thank you, Kay! I'm glad you found the process simple and appreciated the quick turnaround on your quotes. It's always our goal to provide professional and efficient service. If you have any more questions or need further assistance, feel free to reach out anytime. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Christopher, thank you for your wonderful review! I'm happy to know that Matt provided such professional and attentive service for your family. We appreciate your trust and are always here to help with any future needs. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Gary, thank you for your wonderful review! I'm happy to hear that Matt was friendly and helpful in setting up your home insurance. We appreciate your recommendation and look forward to assisting you with bundling your auto insurance soon. If you have any questions or need further assistance, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Shaoyang, I'm glad you chose our office for your auto insurance needs! It's wonderful to hear that Billy made the process easy and stress-free for you. His professionalism and friendliness are indeed qualities we value highly. Our team strives to provide top-notch customer service and attention to detail, and it's satisfying to know we met your expectations. If you ever need further assistance, we're here to help. Thanks for recommending us! - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Thanks for the fantastic review, Phillip! I'm glad Billy could assist you and make the process smooth. It's great to know he explained everything clearly. If you have any more questions or need further assistance, feel free to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Lamont, thank you for your kind words and the 5-star rating! I'm glad we could make everything clear and professional for you. If you have any further questions or need assistance in the future, feel free to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Teniqua, I'm glad you had a positive experience with our service! It's wonderful to know that we could help you find multiple discounts to lower your premium. If you have any further questions or need assistance, our office is here to help. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Amy, thank you for sharing your experience! I'm glad you had the chance to meet me at the back-to-school event and that you appreciate our sponsorship of your children's school. It's wonderful to hear that Matt provided excellent customer service and helped you with a fair and affordable quote for your business insurance. We're grateful to have Matt on our team, and it's great to know he met all the requirements for your franchise. If you need any further assistance, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Jay, thank you for your kind words! I'm glad we could assist you with your home and auto insurance questions in a way that felt comfortable and informative. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Tammy, thank you for your wonderful review! I'm glad Billy could assist you so effectively and provide the information you needed. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Thank you, Don, for sharing your experience! I'm glad Billy was able to assist your wife so effectively. It's wonderful to know that you felt confident enough to move all your insurance needs to our office. We appreciate your trust and look forward to continuing to serve you. If you have any questions or need further assistance, please don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Leonie, thank you for your review! I'm glad Matt could assist you with your home and auto insurance policies. It's great to know you were able to save some money by switching. If you have any further questions or need assistance, our office is here to help. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"David, thank you for sharing your experience! I'm glad to hear that Tiffany was able to assist you effectively and help you save on your home insurance. We appreciate your feedback and are here for any future questions or needs you may have. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Thank you, Dafne, for your kind review. I'm glad we could provide the coverage you needed and assist with your policy review. It's important to us that you feel heard and receive honest guidance. If you have any further questions or need assistance in the future, our office is here to help. - John Moody - State Farm Insurance Agent, Waxhaw, NC"

"Hey T, Thanks for the awesome review! I'm glad Matt could make your relocation and insurance setup smooth and transparent. We appreciate your trust in us. If you need any further assistance, we're here to help. - John Moody - State Farm Insurance Agent, Waxhaw, NC"