State Farm® Insurance Agent John Moody
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tim A
March 20, 2025
5
out of
5
rating by Tim A
"John Moody at State Farm is outstanding! He’s always available to answer questions and has helped me navigate through every situation with ease. His customer service is top-notch, and I truly appreciate his dedication to making sure I’m well taken care of. Highly recommend"
We responded:
"Thank you, Tim, for sharing your experience! I'm happy to know that my assistance has made navigating your insurance needs easier. Your recommendation means a lot, and I'm here whenever you need further assistance or have more questions."
Zo Thach
March 13, 2025
5
out of
5
rating by Zo Thach
"Great service!! John team is always going above and beyond the standard! Spoke to Avery who was super helpful and informative. She resolved my issue in a matter of seconds! Been with them for a while and couldn’t be more satisfied!"
We responded:
"Thank you, Zo, for your wonderful feedback! I'm delighted to know that our team, especially Avery, could assist you so efficiently. It's fantastic to hear that you're satisfied with our service. We're always here to help with any of your insurance needs, so feel free to reach out anytime!"
Kristen Cinque
March 12, 2025
5
out of
5
rating by Kristen Cinque
"I have had such a great experience with this office, specifically Billy! He answered all of my questions and was very easy to talk to. Saved me over $100 on my car insurance as well as being able to offer better benefits. Don’t be afraid to switch because they will take care of you! Hopefully, I’ll never have to need it, but it’s very reassuring to know that Billy is only a phone call or text away. Update: they’re still awesome! They make me feel like more than just a number in their system and the personal touch is everything nowadays. I have literally zero complaints about them!"
We responded:
"Hi, Kristen! Thank you for the praise for Billy! He is a vital part of the team and we value how much he cares about all our customers. Thank you for giving us the chance to help you with your car insurance needs. And… thank you for being the BEST part of State Farm!"
Rosalind Barner
February 19, 2025
5
out of
5
rating by Rosalind Barner
"I was referred to Matt. Very knowledgeable about my coverages I was requesting. Professional and a pleasure to speak with."
We responded:
"Rosalind, thank you for your wonderful review! I'm glad Matt was able to assist you with your coverages and provide a professional and pleasant experience. We appreciate your feedback and look forward to helping you with any future needs. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Marielle Devine
February 5, 2025
5
out of
5
rating by Marielle Devine
"Thank you John Moody & team members for always responding right away, and walking me through any questions I may have. 5 stars."
We responded:
"Thank you, Marielle! I'm glad to know that our team's prompt responses and guidance have been helpful to you. Your support means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out anytime!"
Christina
February 4, 2025
5
out of
5
rating by Christina
"John was awesome! He helped me set up additional things that I didn’t even think of adding when just looking into getting auto insurance. Got me a super nice deal & was extremely helpful & understanding of everything I needed or had concerns about. 10/10 great customer service & would definitely recommend!"
We responded:
"Thank you so much, Christina! I'm glad we could assist you in setting up everything you needed and securing a great deal. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Amari-EL Thompson
January 25, 2025
5
out of
5
rating by Amari-EL Thompson
"John Moody was incredible! He was such a professional and got me set up with insurance immediately and made sure I had everything I needed. I will definitely be coming back to him in the future for any more of my insurance needs! Thank you so much John!"
We responded:
"Thank you, Amari-EL, for your wonderful feedback! I'm so happy to know that you found the service professional and efficient. It's great to hear that you're considering us for your future insurance needs. If you have any questions or need assistance, feel free to reach out anytime. Looking forward to helping you again!"
Elena Ji
January 3, 2025
5
out of
5
rating by Elena Ji
"We have been doing business with John for years. He has been really great to work with, patient to explain everything to us. We have our car insurance, home insurance, and now our commercial vehicle insurance with him too. Thank you, John! Highly recommend to everyone!"
We responded:
"Thank you, Elena! I'm truly happy to know that you've had such a positive experience with our office over the years. It's wonderful to hear that our explanations and service have met your needs across various insurance policies. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"
Pedro Sandoval
December 9, 2024
5
out of
5
rating by Pedro Sandoval
"John made the entire process of updating our insurance a breeze! He helped us obtain new home insurance, transfer our car insurance, and even add an umbrella policy to ensure we’re fully covered. His expertise and attention to detail were evident every step of the way. John was patient, thorough, and always quick to answer our questions, making what could have been a stressful experience smooth and easy. We felt confident and well-informed throughout the process, thanks to his professionalism and genuine care for our needs. If you’re looking for someone knowledgeable and reliable for your insurance needs, we highly recommend John Moody. He’s fantastic!"
We responded:
"Pedro, thank you so much for your wonderful review! I'm happy to know that updating your insurance was a smooth experience. It’s great to hear that you felt confident and well-informed throughout the process. Your recommendation means a lot to us. If you have any future questions or need further assistance, don’t hesitate to reach out. We're always here to help!"
Matthew Rogers
November 30, 2024
1
out of
5
rating by Matthew Rogers
"I personally would never recommend using John Moody to anyone. We recently had a terrible experience with his agency and the lack of customer service or basic care for long term State Farm customers was pathetic. Lots of agents out there go with anyone other than John. **Update** See response from John below. Read his statement carefully and put yourself in our position. Clearly it took me getting irate with him to get any action, and if he had taken the time to do what he said he did after I yelled at the guy before it got to that point we would still be a State Farm customer which we had been for over 10 years. He spent more time trying to undermine my personal creditability with his one sided response to this review then he did working through the proper channels to escalate our extension with State Farm underwriting. He even suggested during the call that I should let the policy lapse and then once the roof was replaced they would reinstate the policy. Ask yourself would you want to do business with someone like this? John I appreciate the triggered response it only helps highlight why I left you the review I did. I hope you had a great Thanksgiving and have Merry Christmas!"
We responded:
"Matthew, I am sorry that we were not able to help you more during this. Please know that my office did everything we could to produce a satisfactory resolution for you. "
Marcia Dressler
November 20, 2024
5
out of
5
rating by Marcia Dressler
"They have been very helpful in explaining the policies. Very pleased with their service and rates."
We responded:
"Thank you, Marcia, for the 5-star rating! I am glad you had a positive experience with our insurance services. We are grateful for your kind words and look forward to assisting you in the future. John Moody - State Farm Insurance Agent, Waxhaw, NC"
Jon Torres
October 18, 2024
5
out of
5
rating by Jon Torres
"Excellent experience overall. From customer service to actual services obtained all went great. I highly recommend Mr. Moody to anyone."
We responded:
"Jon, thank you for your wonderful review! I'm glad to know you had an excellent experience with our customer service and the services provided. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Kay Coates
October 17, 2024
5
out of
5
rating by Kay Coates
"John was very helpful and professional. He called back with my quotes within two hours and really simplified the process."
We responded:
"Thank you, Kay! I'm glad you found the process simple and appreciated the quick turnaround on your quotes. It's always our goal to provide professional and efficient service. If you have any more questions or need further assistance, feel free to reach out anytime. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
christopher crowe
October 9, 2024
5
out of
5
rating by christopher crowe
"Great service, Matt Lombard was extremely professional and on point with what our family needed."
We responded:
"Christopher, thank you for your wonderful review! I'm happy to know that Matt provided such professional and attentive service for your family. We appreciate your trust and are always here to help with any future needs. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Gary Byrd
October 3, 2024
5
out of
5
rating by Gary Byrd
"Matt (at the John Moody State Farm agency) was friendly and very helpful establishing our home insurance and I would highly recommend him. We’ll likely be bundling our auto insurance with him as well in the near future."
We responded:
"Gary, thank you for your wonderful review! I'm happy to hear that Matt was friendly and helpful in setting up your home insurance. We appreciate your recommendation and look forward to assisting you with bundling your auto insurance soon. If you have any questions or need further assistance, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
shaoyang chen
October 2, 2024
5
out of
5
rating by shaoyang chen
"I’m so glad I chose John Moody State Farm for my car insurance! Billy made the entire process easy and stress-free. He took the time to understand my needs and found the perfect plan at a great price. His professionalism and friendliness stood out, and I felt completely confident in my decision. The team’s attention to detail and customer service is top-notch. If you’re looking for a reliable and trustworthy insurance agency, I highly recommend them. As they say, ‘Don’t Get Grumpy, Get Moody’—and I’m happy I did!"
We responded:
"Shaoyang, I'm glad you chose our office for your auto insurance needs! It's wonderful to hear that Billy made the process easy and stress-free for you. His professionalism and friendliness are indeed qualities we value highly. Our team strives to provide top-notch customer service and attention to detail, and it's satisfying to know we met your expectations. If you ever need further assistance, we're here to help. Thanks for recommending us! - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Phillip McCall
September 30, 2024
5
out of
5
rating by Phillip McCall
"My agent Billy was a great help! The process was easy and he explained everything will"
We responded:
"Thanks for the fantastic review, Phillip! I'm glad Billy could assist you and make the process smooth. It's great to know he explained everything clearly. If you have any more questions or need further assistance, feel free to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Lamont Sabb
September 27, 2024
5
out of
5
rating by Lamont Sabb
"Very Professional. Made everything very understandable. Thank you."
We responded:
"Lamont, thank you for your kind words and the 5-star rating! I'm glad we could make everything clear and professional for you. If you have any further questions or need assistance in the future, feel free to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Teniqua Moon
September 27, 2024
5
out of
5
rating by Teniqua Moon
"John Moody provided excellent service & was able to help me find multiple discounts to lower my premium."
We responded:
"Teniqua, I'm glad you had a positive experience with our service! It's wonderful to know that we could help you find multiple discounts to lower your premium. If you have any further questions or need assistance, our office is here to help. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Amy Casey
September 23, 2024
5
out of
5
rating by Amy Casey
"I met John at my kids' back to school/open house because I was looking for business insurance. He was very nice and is a sponsor for my children's school, so I appreciate that. One of his associates, Matt, quickly followed up with me later the next week regarding a quote and provided great customer service while I was frantically busy trying to launch my franchise. Matt gave me a fair, affordable quote and made sure that it meets all the requirements that the corporate office laid out. Thanks, Matt!"
We responded:
"Amy, thank you for sharing your experience! I'm glad you had the chance to meet me at the back-to-school event and that you appreciate our sponsorship of your children's school. It's wonderful to hear that Matt provided excellent customer service and helped you with a fair and affordable quote for your business insurance. We're grateful to have Matt on our team, and it's great to know he met all the requirements for your franchise. If you need any further assistance, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Jay Weigel
September 16, 2024
5
out of
5
rating by Jay Weigel
"John was easy to work with. He answered all my questions about home and auto insurance in a nonpushy manner. I would highly recommend."
We responded:
"Jay, thank you for your kind words! I'm glad we could assist you with your home and auto insurance questions in a way that felt comfortable and informative. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
Tammy
September 6, 2024
5
out of
5
rating by Tammy
"Billy was amazingly helpful, efficient and informative! I'm so pleased! Highly recommend!!!"
We responded:
"Tammy, thank you for your wonderful review! I'm glad Billy could assist you so effectively and provide the information you needed. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
don hayes
September 5, 2024
5
out of
5
rating by don hayes
"My wife called on 09/04/2024 as we were shopping around for homeowners insurance. She spoke to Billy Brown and she was treated outstandingly- Billy was trustworthy, polite and thorough. Instead of just shopping around we moved over auto, homeowner's and umbrella insurance all at the same time and no more shopping around was needed. They were her first and only call.. Thanks Billy and State Farm of Waxhaw Sincerely Don Hayes"
We responded:
"Thank you, Don, for sharing your experience! I'm glad Billy was able to assist your wife so effectively. It's wonderful to know that you felt confident enough to move all your insurance needs to our office. We appreciate your trust and look forward to continuing to serve you. If you have any questions or need further assistance, please don't hesitate to reach out. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
leonie castellanos
September 4, 2024
5
out of
5
rating by leonie castellanos
"Just switched insurance agencies after more than 10 years. Matt was very patient in explaining all the different aspects that make up my home owners and auto insurance policies. I was able to save some switching. Thank you."
We responded:
"Leonie, thank you for your review! I'm glad Matt could assist you with your home and auto insurance policies. It's great to know you were able to save some money by switching. If you have any further questions or need assistance, our office is here to help. - John Moody - State Farm Insurance Agent, Waxhaw, NC"
David Lisojo
September 4, 2024
4
out of
5
rating by David Lisojo
"I requested a quote, decided to bundle car & home insurance, and was able to save over $400 on the home insurance. I was very satisfied with the service Tiffany provided by answering all of my questions, responding quickly to my emails, and explaining thing clearly and thoroughly."
We responded:
"David, thank you for sharing your experience! I'm glad to hear that Tiffany was able to assist you effectively and help you save on your home insurance. We appreciate your feedback and are here for any future questions or needs you may have. - John Moody - State Farm Insurance Agent, Waxhaw, NC"